In Today’s News:
- Helpline for students’ mental health launched.
- Consumer Protection Act, 2019 comes into operation.
1. Helpline for students’ mental health launched
The Ministry of Human Resource Development (HRD) on Tuesday rolled out a mental health initiative named Manodarpan.
Mains GS2 – Health
Mental Health Initiative – Manodarpan:
(Note: Include these points whenever any question is asked in the UPSC Civil Services Mains Exam regarding new Mental Health Initiatives by the Government of India)
- To solve the issues of stress faced by students and parents during the COVID-19 pandemic, this Manodarpan initiative was started.
- This includes an online chat platform where tips on mental and emotional health will be given.
- It also includes a national toll-free helpline for students of schools, universities, and colleges, which will consist of experienced counselors, psychologists, and mental health professionals.
- Students can call 8448440632 for help during the COVID crisis and beyond.
- Manodarpan initiative is to provide Psychosocial Support to students for their mental health and well-being during the COVID outbreak and beyond.
- Manodarpan initiative has been included in Atmanirbhar Bharat Abhiyan, as a part of strengthening human capital and increasing productivity.
Click here to view the official website of Manodarpan.
2. Consumer Protection Act, 2019 comes into operation
Consumer Protection Act, 2019 came into operation on July 20. Class action suits may become a reality as aggrieved consumers can now seek an effective legal remedy with the Consumer Protection Act,2019.
Mains GS2 – Governance
Consumer Protection Act 2019 and new features:(Expected UPSC Mains Question)
- Consumer Protection Act 2019 is an empowerment to the citizens as it promotes, protects, and enforces the rights of the consumers.
- The Act replaces the Consumer Protection Act 1986 to bring in new features suited to the current day.
- The Act seeks to establish a Central Consumer Protection Authority (CCPA) to regulate matters of consumer rights, trade practices and advertisements prejudicial to the interests of the public, and to promote, protect and enforce the rights of the “consumers as a class”.
- The new Act empowers buyers to ask for replacements, refunds, or damages from brands, e-tailers, and service providers.
- The Act has also brought in the Simplified Dispute Resolution Process.
- Consumer Disputes Redressal Commissions (CDRCs) will be set up at the district, state, and national levels.
- The District CDRC will entertain complaints where the value of goods and services does not exceed Rs 1 crore.
- The State CDRC will entertain complaints when the value is more than Rs 1 crore but does not exceed Rs 10 crore.
- The National CDRC will entertain complaints where the value of goods and services is more than Rs 10 crores.
- Also, ease of approaching Commissions has been enhanced through e-Filing, Video-Conferencing, etc.
- The new act has brought in a concept called Product liability.
- Product liability means the liability of a product manufacturer, service provider, or seller to compensate a consumer for any harm or injury caused by a defective good or deficient service.
- The Act also has rules for the prevention of unfair trade practices by e-commerce platforms.
- The Act has rules providing the penalties for adulteration of products/spurious goods.
- This Act will prove a significant tool in protecting consumer rights in the country.
For more information, refer to the Consumer Protection Act 2019.
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